Being a Indian by birth and stayed outside for sometime, it is puzzle to understand fellow indians.
This is just my opinion, do not get me wrong, if you don’t fit into below category.
When the customer excepts something, most the firms keep their half boiled promises or mostly not.
When you have appointment at certain time, people neither come in time nor inform in advance. When someone says, I have started means that “they are just planning to wake-up from bed”.
Every where it is “chalta hai attitude”.Means “it is ok syndrome”.
Hope this is short an sweet.